Please see our Accessibility
page for information regarding accessibility.Address
Van Andel Arena is located at 130 West Fulton St., Grand Rapids, MI 49503. See our Directions & Parking
page or for more information contact Van Andel Arena at 616-742-6600.Aisles
safety and as a courtesy to other guests, aisles must be kept clear at
all times. Please follow the directions of the usher in your section to remain in your assigned ticketed seat and refrain from standing in the aisles.
Alcohol Serving and Consumption
All alcoholic beverages must be purchased inside Van Andel Arena. All beverages must be consumed in your assigned seat.
are required to act in compliance with all state and local laws
governing the purchase, possession, and consumption of alcohol. All guests will be asked to show a valid government-issued photo identification prior to being served alcoholic beverages.
A guest may have in their possession a maximum limit of two alcoholic
beverages at any given time. At their discretion, Van Andel Arena reserves the right to eject or refuse service to anyone that is
visibly intoxicated. Service of alcohol will stop at predetermined
times based on the event and at the discretion of Van Andel Arena management. Cashless transactions are preferred for all purchases.
Animals or pets of
any kind are prohibited with the exception of service animals for guests
with disabilities and/or special needs. Services animals are welcomed
into the building and must remain on a leash or harness at all times.
Van Andel Arena has three Lake Michigan Credit Union ATMs in the venue - one in the lobby and two on the concourse level. For our guests' convenience, most of Van Andel Arena concession stands, bars and merchandise kiosks accept all major credit cards. Cashless transactions are preferred for all purchases. Bags/Purses
Van Andel Arena has adopted a No Bag
policy, permitting no bags, backpacks, purses or clutches other than those required for medical reasons or diaper bags into the venue. Bags in the medical/essential category will be screened in a secondary screening area with touchless screening methods where only the patron handles his or her personal items. Policy is subject to change based on event policy.
Guests are welcome to bring their personal binoculars for most events at Van Andel Arena.Cameras/Photography
Camera policy varies based on the event. Contact Van Andel Arena for event specific information.
policy (subject to changed based on each artist's restrictions): No professional or flash photography of any kind is permitted.
Camcorders or any other audio/visual equipment are prohibited unless
authorized by promoter or performer.
Specifically, the use of the following equipment is not permitted:
- Telephoto or zoom lenses of any kind
- Interchangeable lenses of any kind
- Monopods, tripods, iPads or selfie sticks
- Flash equipment of any kind
- Audio-video recording
For most sporting events, including Griffins games and most concerts, children under the age of 2 will be admitted into Van Andel Arena without a ticket provided that they sit on an adult's lap and do not occupy a seat. Any child 2 years of age or older will require a ticket to enter the arena. Please note that some shows (especially those intended for children) will have a different age policy. If you are uncertain about the policy, feel free to contact us. Cleaning Procedures
Staff are conducting additional sanitizing of high-volume areas through the venue. Hand cleaning of all horizontal and frequently contacted surfaces such as door handles, elevator controls, light switches, tables, seating, handrails, restroom fixtures, production equipment and more are taking place with increased frequency. An aerosolized disinfection solution is being applied to frequently touched surfaces and/or an electrostatic disinfection spray is being applied on areas such as tables, chairs and carpet in frequently traveled areas.
Carpets are being cleaned in all entryways on a regular basis and in high use areas. We are applying an EPA-registered, healthcare-grade disinfectant during this step of the process. Large open areas are being treated with an aerosolized EPA-registered, healthcare-grade disinfectant into the atmosphere of the area and on horizontal surfaces.
HVAC air filtration system upgrades include installation of bipolar ionization equipment
as well as enhanced filters with optimal MERV ratings to provide maximum air purification.Code of Conduct
Van Andel Arena is committed to creating a safe, comfortable, and enjoyable entertainment experience. Guests have a right to expect an environment where:
- Guests will be treated in consistent, professional and courteous manner by all venue personnel.
- Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
- Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
- Guests will sit only in their ticketed seats and show their tickets when requested.
- Guests who engage in fighting, throwing objects or attempting to enter the court/ice/stage will be immediately ejected from the venue.
- Guests will not smoke in the venue.
- There will not be any obscene of indecent messages on signs or clothing.
- Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
- Guests will also be responsible for their own good time by reporting inappropriate behavior.
Van Andel Arena staff have been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests' ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. Season ticket holders may also be subject to having their season subscription revoked. We thank you for your cooperation.Contact
Van Andel Arena Guest Services welcomes all feedback, questions, and concerns from our guests.
To contact us via e-mail, use email@example.com
Most e-mails will receive a return reply within 24-48 hours. If your
question concerns the event on that day, please call us at (616)
To contact us during an event, please visit Guest Services outside of Section 104 or download our free mobile app available for both Android
users, and submit the form under the Immediate Needs tab. Directions
Please visit our Directions & Parking
All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:
- Standing on chairs
- Drunk and disorderly conduct
- Fighting or challenging others to fight
- Exposing private body parts
- Interference with or delay of the game/event
- Violation of the Van Andel Arena event policies
- Violation of local, state and federal laws and statues
- Igniting and display of flames, i.e. lighters / matches, in the facility bowl
- Attempting to enter the field of play, court, ice, stage or backstage areas without permission
- Throwing, discharging, or launching any liquid substances or objects
- Willfully and maliciously disturbing another guest / employee with loud and unreasonable noise
- Using profanity and / or offensive words, which are likely to provoke a violent reaction from others
- Taunting or using offensive language against players, referees, or performers
To report a disturbance during an event, please visit Guest Services outside of section 104 or download our free mobile app available for both Android
users, and submit the form under the Immediate Needs tab. Dress Code
All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Van Andel Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and / or images.Drinking Fountains
Drinking fountains within the venue will not be operational until further notice to accommodate COVID-19 safety protocols. Emergencies/Evacuations
Van Andel Arena works on a continuing basis with the Grand Rapids Fire
Department, the Grand Rapids Police Department, and other agencies in
the development of specific Emergency Procedures Plans. Van Andel Arena recognizes that its goal is to provide a safe,
enjoyable atmosphere. The use of installed automated security systems,
appropriate security operating plans, and trained guest services and
security personnel will ensure the security and safety of all guests,
performers, and employees at Van Andel Arena. In the case of an
emergency, guests must comply with requests from venue staff regarding operations and emergency response procedures.
Working personnel, including employees, contractors, volunteers and visitors are required to go through an enhanced screening process to include temperature checks upon entry to the venue to ensure they are free of COVID-19 symptoms.
Patrons will be required to go through touchless screening of temperatures at the security screening checkpoints. Guests are advised to not attend any events at the venue if, within the past 14 days, they have traveled, have had a fever or have been in contact with someone who was COVID-19 positive. A secondary screening location will be established for guests who fail to clear the initial screening. Staff members charged with additional screening of guests will be equipped with the necessary PPE and have access to a hand sanitizing station.Entry & Exit
The time the doors to the Van Andel Arena lobby open will vary according to the event. Typically doors will open 90 minutes prior to the event time noted on your ticket (all door times are subject to change). The main entrance into Van Andel Arena is located on the North end of the building on West Fulton Street. The Suite / ADA Entrance is located at the Southwest corner of the building on Ottawa Avenue. Other entrances may be available depending on the event.
Additional points of entry will be available to direct and disperse crowds for ingress and egress of all events. Queue lines and areas leading up to the points of entry will be marked and monitored to ensure proper social distancing guidelines.
Staged entry will be considered for crowds over the size of 5,000 to assist with the arrival and processing of patrons to prevent clusters and inappropriate social distancing. When required, this will involve the allocation of groups to certain arrival windows. Arrival times will be divided into segments with patrons allocated a window in which to arrive. The size of arrival segment groups will be evenly distributed and will also be drawn from across all areas of the venue to avoid congestion at seating entry points and general services such as restrooms and concessions.Entry Inspections
All guests entering the arena during an event day are subject to a
metal-detector screening, visual inspection, and a temperature check conducted by Van Andel Arena security personnel. The purpose of
the inspection is to detect prohibited items and ensure patrons are not experiencing symptoms of COVID-19.
Face Masks / Personal Protective Equipment (PPE)
To help reduce the spread of COVID-19, all colleagues and guests over the age of 2 are required to wear a face covering or mask while inside the arena. Guests can wear their own face coverings, including homemade masks, as long as they cover your nose and mouth. Neck gaiters, bandanas and masks with valves or vents are not permitted. Face shields must be accompanied by a mask. Any individuals not complying will be asked to leave. Patrons and working personnel will be required to wear proper PPE while in or on the grounds of the venue.
All patrons are required to wear their face masks throughout the venue including in their assigned seat unless actively eating or drinking while in their seat. Any individual not complying will be asked to leave.Family Restrooms
All restroom facilities at Van Andel Arena are wheelchair accessible and are clearly marked. In addition, we have unisex / family restrooms available on the terrace level behind Section 114 and 116 and on the 3rd level behind Section 201. Please note that the terrace level may be closed for some events. First Aid
emergency medical technicians (EMTs) are available to assist any guest
in need at every Van Andel Arena event. In the event of a medical
emergency, contact a member of our Guest Services or Security staff for
Food and Beverage
All food and beverages must be consumed in your assigned seat. Cashless transactions are preferred for all purchases.
SAVOR... Grand Rapids is our exclusive food and beverage provider. All SAVOR employees will be required to wear face coverings per CDC recommendations while working inside the venue. Food and beverages will be served in containers and/or packaging that prevents exposure. Food and beverage orders will be bundled by food and beverage handlers and be served in a manner that prevents direct contact with the guest. Disposable cutlery, individually portioned condiments and napkins will be provided to guests as part of the bundling process by food and beverage handlers.Gift Certificates
A mobile ordering system will be available at select concession outlets. This will allow patrons to order and pay for concessions food and beverages with their mobile devices. When the order is ready for pick-up, the program will notify the customer and confirm the pick-up location.
The Van Andel Arena box office is currently closed. The below information will be valid upon the reopening of the box office.
Gift certificates are available for purchase in person at the Van Andel Arena box office or by phone at 616-742-6600 during regular box office hours. A $3 handling fee will apply to all phone orders.
Gift certificates for tickets are available in any denomination. Ticket gift certificates must be redeemed in person at the Van Andel Arena box office and may be used for events sold at the Van Andel Arena box office. Please note that they are not valid for Grand Rapids Griffins hockey games.
Gift certificates for concessions are available in $10 increments. Concessions gift certificates may be used at Van Andel Arena concessions stands during events. Please note that some tours sell their own concessions items outside of Van Andel Arena concessions stands, and concessions gift certificates will not be valid for these items.
Guest Services Booth
Our Guest Services booth is located on the main concourse outside Section 104 and is designed to provide information to guests with questions, concerns, or issues during Van Andel Arena events. In addition, Guest Services will provide assistance to guests with ADA requests. Should you have a question, comment or concern before or after an event, please contact our Guest Services booth or any staff member. Hotels
See the Hotels page
on Experience Grand Rapids' website.Intoxicated Guests
Van Andel Arena reserves the right to deny entry to intoxicated guests. Any intoxicated guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.
To report a disturbance during an event, please visit Guest Services outside of section 104 or download our free mobile app available for both Android
users, and submit the form under the Immediate Needs tab. Listening Devices
Van Andel Arena is equipped with an assisted listening device system.
Receivers are available for most events and are provided free of charge
with a valid form of identification from Guest Services located on the main concourse level outside Section 104.
Lost and Found
Van Andel Arena management assumes no responsibility for items lost at
events. All lost and found items are taken to the Van Andel Arena Security
Office. Guests should ask Guest Services staff during the event to
inquire about lost items. After the conclusion of the event, if the lost
item is not retrieved, guests may contact Van Andel Arena Security at (616)
742-6170 to inquire about the lost item.
National Anthem Singers
To inquire about singing the National Anthem at Grand Rapids Griffins games at Van Andel Arena, please contact the Griffins directly at 616-774-4585. The team makes all arrangements for National Anthem singers for their home games at Van Andel Arena.No Re-Entry
Van Andel Arena has a "no re-entry" policy during events. Guests who
wish to return a prohibited item to their vehicle or need to exit and
re-enter due to personal emergencies, must first make contact with a
Guest Services supervisor or manager to make necessary arrangements.
A nursing mothers room will be provided upon request. Proceed to the ASM Global office in the main lobby of the arena.
Parking facilities in downtown Grand Rapids are operated by the City of Grand Rapids. Metered parking is also available on the streets surrounding the arena. Visit the City of Grand Rapids
website for more information about parking or call their office at 616-456-3000.Prohibited Items
The following is a partial list of items that are prohibited at all Van Andel Arena events.
- Outside Food and Beverage
- Cameras: flash/professional photography; some events will prohibit the use of all cameras
- Selfie Sticks
- Recording Devices
- Tripods/Monopods, Laser Pointers, Alcohol, Illegal Drugs, Noise Making
Devices, Fireworks, Flashlights, Skateboards, Rollerblades, Beach Balls,
Cans or Bottles
- Any item that could pose a safety hazard or restrict the enjoyment of another guest
Guests may not bring audio or video recording devices into the arena. These devices include, but are not limited to, video cameras / camcorders and audio recording devices. Any equipment not conforming to these rules must be removed from the premises. Restrooms
Restrooms are located on every level of the arena. A one-way flow will be established within the restrooms with a clear marked entry and exit. All restrooms within the facility are being disinfected from top to bottom including walls, floors, toilets, sinks, partitions, counters and all other surfaces within the restrooms. Select urinals, sinks and stalls are blocked off to promote social distancing within restrooms. Seating Capacity
Seating capacities vary for every Van Andel Arena event depending on the set-up of the event. All events hosted at the arena will take place with capacities in line with local and state governmental guidance requirements and approved by the local Fire Marshal with allowable percentage of occupancy at the time of the event. Additional considerations for capacities will include the nature of the event, the number of anticipated attendees and the event operations plan. All seating arrangements will be set to comply with proper social distancing guidelines. Sign Language Interpreters
Van Andel Arena is pleased to provide sign language interpretation for guests with hearing impairments. Requests for this service must be received at least 2 weeks prior to the event, based on availability of tickets, and may be arranged by contacting Hilarie Carpenter at firstname.lastname@example.org.Signs / Flags / Banners / Posters / Pamphlets
Unless otherwise specified by the team and / or event officials / management, Van Andel Arena welcomes guests bringing small signs, flags, banners and posters inside the building to show fan support during events. The following guidelines relate to these items:
- Item must be related to event
- Item may not be attached to a stick / pole
- Item may not obstruct any sponsors / advertiser signage
- Item may not be hung, attached, or displayed on any part of the building
- Item may not contain or display obscene / offensive language and / or pictures, as determined by Van Andel Arena or tour management
- Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by Van Andel Arena or tour management
Guests are not allowed to hand out pamphlets, advertisement brochures, etc. to other guests while inside the building, without prior approval from Van Andel Arena and tour management. Smoking / Non-Smoking Environment
Smoking is not permitted in the arena at any time. This includes e-cigarettes/vaping. The arena does not offer a designated smoking area outside of the venue during events. As re-entry is not permitted, patrons who exit the arena for any reason, including to smoke, will not be allowed to re-enter the facility. Strollers
Guests are encouraged to leave strollers in their vehicles prior to the arrival at the arena entrance. Small umbrella strollers can be used but must be collapsed and placed under your seat. Ticket Resale
The resale of tickets ("scalping") will not be permitted in and around the property of Van Andel Arena. Violators will be reported to the Grand Rapids Police Department. In addition, guests may not sell their unused tickets to others in and around Van Andel Arena. To avoid issues with counterfeit, stolen or voided tickets, guests should only purchase verified tickets through Ticketmaster.com
or at the Van Andel Arena box office. For information regarding Griffins tickets visit GriffinsHockey.com
The Van Andel Arena box office is currently closed. The below information will be valid upon reopening of the box office.
Please see the Ticketing Information
page for information on purchasing tickets. Patrons are encouraged to purchase their tickets online to avoid queues and gatherings at the box office. Minimal box office windows will be open and social distancing will be promoted. Cashless transactions are preferred.
Grand Rapids Griffins tickets are not sold through the Van Andel Arena box office. For information regarding Griffins tickets visit GriffinsHockey.com
Tours of the building are not currently being conducted due to COVID-19 protocols. Based on future updated protocols and procedures, tours of the building may resume and can be arranged on non-event days by appointment only. Please contact our Marketing department at 616-742-6600 for more information. VenueShield
ASM Global has launched a new environmental hygiene protocol in response to evolving guest expectations stemming from the coronavirus pandemic. VenueShield,
a comprehensive and best-in-class program, is being deployed in various stages worldwide at more than 300 ASM Global facilities in alignment with approvals from government officials and health care experts. ASM Global staff in Grand Rapids are using VenueShield
protocols to reopen Van Andel Arena in accordance with federal, state and local guidelines.Weapons Prohibited
Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be ejected from the venue and may be subject to arrest.
Rarely, the carry of firearms may be allowed for individuals holding a valid concealed pistol license subject to all applicable state and federal laws—please contact the ASM Global administrative office at 616-742-6600 with questions regarding specific events.
Complimentary wheelchair escorts will be provided upon request at every entry point, based on availability. Please be aware that our staff will not remain with you during an event, nor will they allow you to remain in the wheelchair for the duration of the event.
For guests who wish to transfer to a seat from their own personal wheelchair, we will store your wheelchair at our Guest Services booth located outside of Section 104 on the main level concourse. Our staff will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer.