Van Andel Arena is fully compliant with the Americans with Disabilities Act. Information on accessibility can be found below. The Guest Services staff at Van Andel Arena strive to provide excellent service to all our guests. Van Andel Arena provides a full range of accommodations for guests with ADA requests to ensure their safety, comfort and enjoyment of our events and facilities.
Accessible Seating & Ticketing:
Wheelchair accessible seating and semi-ambulatory seating are located in various sections and levels throughout Van Andel Arena.
Please identify yourself as a guest with a disability upon purchasing tickets. The number of companion/escort seats available may be limited depending on the seating location. The companion/escort may accompany a guest with a disability only in designated seating areas.
Any questions and/or concerns should be directed to the Van Andel Arena Box Office. Box office hours are Monday through Friday, from 10:00AM to 5:00PM. Additional hours are available during events and event on-sales. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you. Accessible seating is also available for purchase through Ticketmaster's ADA sales phone number at 800-877-7575. More information about Ticketmaster tickets visit Ticketmaster.com.
If a patron needs an accessible (ADA) seating location, but has purchased a ticket on the secondary ticket market or is using a Van Andel Arena premium seat ticket that is not designated as an accessible (ADA) seating location, the patron should contact the ADA Coordinator for proper arrangements at 616-742-6600. Tickets purchased on a secondary ticket site are not guaranteed a relocated seat.
Accessible Seating Terms:
Wheelchair Accessible: seating location in which there are no stairs that allows for wheelchair or scooter usage.
Companion Seat: seating for individuals that are attending an event with someone who requires wheelchair or semi-ambulatory seats.
Semi-Ambulatory: seating reserved for those with limited mobility that may require walking a few incline/decline stairs..
Accessible (ADA) Seating Relocation Policy:
Please call several days before an event to be relocated to accessible seating. Please be aware that while we will attempt to accommodate you however possible, we cannot guarantee that there will be an available relocation seat for you. ASM Global is not responsible for ticket sales for some events, and we cannot guarantee the availability of additional seats at events, particularly those events that are sold out. If you encounter an issue during an event with your ticket or seating, please visit the Guest Services Desk located on the concourse level outside of Section 104.
Accessible parking is available in all City owned and operated parking ramps and surface parking lots. Each lot has accessible designated spaces, including van-accessible spaces, for vehicles displaying a current state-issued disability placard or license plate. Accessible spaces are filled on a first-come, first-served basis, so please plan accordingly. Please refer to the Directions & Parking
tab for locations, availability and additional information regarding City parking. City of Grand Rapids Parking Services can be contacted at 616-456-3290.
The Arena is equipped with automatic doors for easy access. Concession stands, counters and drinking fountains are at a convenient height for everyone.
The best entrance for guests with ADA requirements is the ADA/Suite entrance located on the southwest corner of Van Andel Arena on Ottawa Avenue near Weston. An elevator right inside this entrance allows for easy access to ADA seating.
Elevators & Escalators:
Arena elevators are located in the north end of the Arena's main lobby, in the employee entrance (southeast corner of Arena), and inside the ADA/Suite entrance (southwest corner of Arena).
The Arena escalator is located in the main lobby of the Arena.
Emergency Evacuation Policy:
Van Andel Arena personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with ADA requirements, in the case of an emergency. Please pay careful attention to the personnel instructions should an evacuation situation arise.
Certified personnel from AMR are on site for every event. If you are in need of attention from AMR, please notify the nearest building staff member.
Guests with Visual Impairments/Service Animals:
Trained guide dogs, signal dogs, or service animals assisting guests with disabilities are permitted inside Van Andel Arena. Please identify such animals to ticket takers upon entry.
The ADA Coordinator can be contacted at 616-742-6600. Requests for aid and service should be made at least two (2) weeks prior to event. The ADA Coordinator may be unable to fill a request if made less than two (2) weeks before an event.
Complimentary hearing assistance devices are available at the Guest Services Booth outside of Section 104 on the concourse level. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.
Sign language interpreters can be arranged upon request. Please allow at least two (2) weeks to fulfill this request. If you require a hearing interpreter, please contact Hilarie Carpenter at firstname.lastname@example.org.
Michigan Relay Service:
The Michigan Relay Service can relay calls between a person with a TDD phone and any other phone user. Specifically trained personnel are available 24 hours a day, 365 days a year to relay the call. To use the Michigan Relay Service, simply pick up any phone and dial 711 to reach relay services.
Restrooms accessible to guests that use wheelchairs are located throughout the Arena. The Arena has two family restrooms on the third floor by the north elevator and two family restrooms on the terrace level, convenient for guests with opposite gender aides/companions. The terrace level restrooms may not be available for some events.
All Van Andel Arena reachable signs have Braille lettering.
Van Andel Arena is accessible by The Rapid public bus service and the DASH public bus. For more information about bus routes, please visit ridetherapid.org
Complimentary wheelchair escorts will be provided upon request at every entry point, based on availability. Please be aware that our staff will not remain with you during an event, nor will they allow you to remain in the wheelchair for the duration of the event.
For guests who wish to transfer to a seat from their own personal wheelchair, we will store your wheelchair at our Guest Services booth located outside of Section 104 on the main level concourse. Our staff will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer.
We welcome all comments and suggestions. Please feel free to contact Guest Services during an event or call the ADA Coordinator at 616-742-6600.