Patrons who have accessible seating needs may contact the Ticketmaster ADA sales number at 1-800-877-7575 or visit the box office in person during box office hours listed above. Fans that require accessible seating must request this at the time of purchase.
Ticketmaster's Fan Guarantee
Van Andel Arena is proud to participate in Ticketmaster's Fan Guarantee
. Purchases made through the DeVos Place and Van Andel Arena box offices or at Ticketmaster.com
are subject to a 72 hour return policy offered by Ticketmaster. This policy does not apply to presale tickets. There are no refunds on tickets purchased during an event presale.
Also included in the Ticketmaster Fan Guarantee:
- Full refunds for cancelled events
- Verified (100% guaranteed) real tickets
- And much more!
Tickets purchased by an unauthorized ticket distributor or third party may not be valid and cannot be guaranteed by DeVos Place or Van Andel Arena. Fans with invalid tickets are welcome to purchase tickets at the DeVos Place / Van Andel Arena box office; prices and seating subject to availability.
Gift certificates are available for purchase in person at the Van Andel Arena box office or by phone at 616-742-6600 during regular box office hours. A $3 handling fee will apply to all phone orders.
Gift certificates for tickets are available in any denomination. Ticket gift certificates must be redeemed in person at the Van Andel Arena box office and may be used for events sold at the Van Andel Arena box office. Please note that they are not valid for Grand Rapids Griffins hockey games.
Gift certificates for concessions are available in $10 increments. Concessions gift certificates may be used at Van Andel Arena concessions stands during events. Please note that some tours sell their own concessions items outside of Van Andel Arena concessions stands, and concessions gift certificates will not be valid for these items.
Select events offer a group discount. Call 616-742-6185 or email email@example.com for more details.
Accessible seating may be purchased in person at the Van Andel Arena or DeVos Place box office, via Ticketmaster's ADA sales number: 800-877-7575, or on Ticketmaster.com
. Fans that require accessible seating must request this at the time of purchase. Accessible seating is not guaranteed on the day of the event unless purchased in advance.
Accessible Seating Terms
Wheelchair Accessible: seating location in which there are no stairs that allows for wheelchair or scooter usage.
Companion Seat: seating for individuals that are attending an event with someone who requires wheelchair or semi-ambulatory seats.
Semi-Ambulatory: seating reserved for those with limited mobility that may require walking a few incline/decline stairs.
If you require a hearing interpreter, please contact Hilarie Carpenter at firstname.lastname@example.org to arrange at least two (2) weeks prior to the event.
Once a ticket has been scanned for entry into Van Andel Arena, exiting and then re-entering is not permitted.
Children’s Ticket Policy:
Please refer to the Ticketmaster event information page for that specific event.
Getting into an event is easier than ever with Mobile Tickets! Download the Ticketmaster app and sign in or create a Ticketmaster account. Click the "My Events" tab at the bottom of the screen and select the event you are attending. Present the QR code on your device to be scanned and you are in. (No need to print the QR code)
- Pro Tip: Add your tickets to your "wallet" on your mobile device for an even easier access!
For more information on Mobile Tickets, click HERE
Sometimes, you and your friends arrive to the show at different times. Instead of waiting around at the gates, transfer their tickets to them. It is safe and easy. *Both parties must have a Ticketmaster account in order for the transfer to be completed.*
- Sign into your Ticketmaster account
- Click the "Transfer Tickets" button and select the tickets you want to transfer
- Enter the recipient's name and email address (be sure it is the email associated with their Ticketmaster account!)
- Click "Send"
You will receive two emails: one to confirm your tickets have been sent, and another once the tickets have been accepted by the recipient. The recipient will need to sign in to their account and accept the tickets for the transfer to be complete.
for additional information about transferring tickets.
If proof of purchase can be obtained, then the ticket can be reissued on the night of the event only with proper ID.
If purchase is after the 72 hour Ticketmaster Fan Guarantee, no refunds or exchanges will be made unless otherwise determined by the show. All refunds are done at the point of purchase.