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Ticketing Information

Box Office

Tickets for events at Van Andel Arena can be purchased at the Van Andel Arena and DeVos Place Box Offices or online at Ticketmaster.com.

Van Andel Arena
130 West Fulton St.
Grand Rapids, MI 49503

Box Office Hours:
The Van Andel Arena Box Office is open Monday through Friday: 10:00AM - 5:00PM
Saturday, Sunday and weekday evenings: based upon event schedule.
**Box office hours are subject to change**

Purchasing Tickets

Tickets can be purchased at Ticketmaster.com or in person at the Van Andel Arena and DeVos Place Box Offices during hours listed above. Tickets can be purchased using cash, Visa, MasterCard, American Express and Discover.

Check out our quick video to the right on How To Purchase Verified Tickets!

Grand Rapids Griffins tickets are available at The Zone or online at GriffinsHockey.com.

Patrons who have accessible seating needs may contact the Ticketmaster ADA sales number at 1-800-877-7575 or visit the box office in person during box office hours listed above. Fans that require accessible seating must request this at the time of purchase.

Ticketmaster's Fan Guarantee
Van Andel Arena is proud to participate in Ticketmaster's Fan Guarantee. Purchases made through the DeVos Place and Van Andel Arena box offices or at Ticketmaster.com are subject to a 72 hour return policy offered by Ticketmaster. This policy does not apply to presale tickets. There are no refunds on tickets purchased during an event presale.
Also included in the Ticketmaster Fan Guarantee:
  • Full refunds for cancelled events
  • Verified (100% guaranteed) real tickets
  • And much more!
Disclaimer: Tickets purchased by an unauthorized ticket distributor or third party may not be valid and cannot be guaranteed by DeVos Place or Van Andel Arena. Fans with invalid tickets are welcome to purchase tickets at the DeVos Place / Van Andel Arena box office; prices and seating subject to availability.

Group Sales

Select events offer a group discount. Call 616-742-6185 or email groupsales@asmgrandrapids.com for more details.

Accessible Seating

Accessible seating may be purchased in person at the Van Andel Arena or DeVos Place box office, via Ticketmaster's ADA sales number: 800-877-7575, or on Ticketmaster.com. Fans that require accessible seating must request this at the time of purchase. Accessible seating is not guaranteed on the day of the event unless purchased in advance.

Accessible Seating Terms

Wheelchair Accessible: seating location in which there are no stairs that allows for wheelchair or scooter usage.

Companion Seat: seating for individuals that are attending an event with someone who requires wheelchair or semi-ambulatory seats.

Semi-Ambulatory: seating reserved for those with limited mobility that may require walking a few incline/decline stairs.


If you require a hearing interpreter, please contact Hilarie Carpenter at hcarpenter@asmgrandrapids.com to arrange at least two (2) weeks prior to the event.

Ticket Policies

Re-Entry Policy:
Once a ticket has been scanned for entry into Van Andel Arena, exiting and then re-entering is not permitted.

Children’s Ticket Policy:
Please refer to the Ticketmaster event information page for that specific event.

Mobile Tickets:
Getting into an event is easier than ever with Mobile Tickets! Download the Ticketmaster app and sign in or create a Ticketmaster account. Click the "My Events" tab at the bottom of the screen and select the event you are attending. Present the QR code on your device to be scanned and you are in. (No need to print the QR code)
  • Pro Tip: Add your tickets to your "wallet" on your mobile device for an even easier access!
For more information on Mobile Tickets, click HERE.

Transferring Tickets:
Sometimes, you and your friends arrive to the show at different times. Instead of waiting around at the gates, transfer their tickets to them. It is safe and easy. *Both parties must have a Ticketmaster account in order for the transfer to be completed.*
  • Sign into your Ticketmaster account
  • Click the "Transfer Tickets" button and select the tickets you want to transfer
  • Enter the recipient's name and email address (be sure it is the email associated with their Ticketmaster account!)
  • Click "Send"
You will receive two emails: one to confirm your tickets have been sent, and another once the tickets have been accepted by the recipient. The recipient will need to sign in to their account and accept the tickets for the transfer to be complete.
Click HERE for additional information about transferring tickets.

Lost/Destroyed/Damaged Tickets:
If proof of purchase can be obtained, then the ticket can be reissued on the night of the event only with proper ID.

Refund Policy:
If purchase is after the 72 hour Ticketmaster Fan Guarantee, no refunds or exchanges will be made unless otherwise determined by the show. All refunds are done at the point of purchase.

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