NO BAGS: No bags or purses allowed. Clutches up to 4.5"x6.5" and medical/essential bags will be permitted.
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Van Andel Arena show
Please see the Accessibility page for information regarding accessibility.

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Service animals are welcomed into the building and must remain on a leash or harness at all times.

Box Office
Our box office, located in the main lobby, is currently open on event days only. Please visit our Ticketing Information page for more information on box office hours. The Griffins sell tickets out of the Zone on the west side of the arena and online at

Van Andel Arena has a wide variety of options at concession stands. Burgers, hot dogs, popcorn, personal pizza and more are available for a quick treat during the events. Food & beverage at Van Andel Arena is managed by SAVOR. No outside food or beverage is permitted inside the arena. Mobile ordering is available for select items.

Cashless transactions are required for all concessions purchases. Please note you will need a valid government issued photo ID to pay with a credit card.

Gluten free & vegetarian options are available at select concessions locations.

Family Restrooms
Family restrooms are available on the 3rd floor.

Guest Services
Guest Services booth is located on the main concourse level outside of Section 104.

Listening Devices
Van Andel Arena is equipped with an assisted listening device system. Receivers are available for most events and are provided for free of charge with a valid form of identification from Guest Services.

Nursing Mothers
A Nursing Mothers room will be provided upon request at the ASM Global front office located in the main lobby to the right of the box office.

Parking facilities in downtown Grand Rapids are operated by the City of Grand Rapids. Metered parking is also available on the streets surrounding the arena.

Accessible parking is available in all City owned and operated parking ramps and surface parking lots.

Visit the City of Grand Rapids website for more information about parking in downtown Grand Rapids or call their office at 616-456-3290. Download the FREE mobile app to make finding parking stress-free. The GR Park App provides real-time availability for City parking facilities and shows locations nearest to you first. Available on iOS & Android.

The Intermission Restaurant & Bar
Enjoy dinner at The Intermission Restaurant & Bar two hours before and during an event.

Reservations may be made for parties of up to 8 guests. Reservations are encouraged, but walk-ins are welcome based upon availability. To make reservations please email Please note that we are unable to split checks for parties of 6 or more.

You must have a ticket to that day's event in order to dine at The Intermission. The Intermission is not open for all events; to check on hours please email

Complimentary wheelchair escorts will be provided upon request at every entry point, based on availability. Please be aware that our staff will not remain with you during an event, nor will they allow you to remain in the wheelchair for the duration of the event.

For guests who wish to transfer to a seat from their own personal wheelchair, we will store your wheelchair at our Guest Services booth located outside of Section 104 on the main level concourse. Our staff will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer.
Service dog
Grand Rapids parking
The Intermission
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