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FAQs

Accessibility

Please see our Accessibility page for information regarding accessibility.

Address

Van Andel Arena is located at 130 West Fulton St., Grand Rapids, MI 49503. See our Directions & Parking page or for more information contact Van Andel Arena at 616-742-6600.

Aisles

For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to remain in your assigned ticketed seat and refrain from standing in the aisles.

Alcohol Serving and Consumption

All alcoholic beverages must be purchased inside Van Andel Arena.

Guests are required to act in compliance with all state and local laws governing the purchase, possession, and consumption of alcohol. All guests will be asked to show a valid government-issued photo identification prior to being served alcoholic beverages.

A guest may have in their possession a maximum limit of two alcoholic beverages at any given time. At their discretion, Van Andel Arena reserves the right to eject or refuse service to anyone that is visibly intoxicated. Service of alcohol will stop at predetermined times based on the event and at the discretion of Van Andel Arena management.

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.

ATM

Van Andel Arena has three Lake Michigan Credit Union ATMs in the venue - one in the lobby and two on the concourse level. For our guests' convenience, most of Van Andel Arena concession stands, bars and merchandise kiosks accept all major credit cards.

Bags/Purses

All large bags, i.e. backpacks, suitcases, beach bags, large purses, etc. will be prohibited from entry into the arena. Purses and other small bags will be permitted after being searched. Bags and purses larger than 14" x 14" x 6" will NOT be permitted inside the venue. Policy is subject to change based on event policy.

Binoculars

Guests are welcome to bring their personal binoculars for most events at Van Andel Arena.

Cameras/Photography

Camera policy varies based on the event. Contact Van Andel Arena for event specific information.

Basic policy (subject to changed based on each artist's restrictions): No commercial or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment are prohibited unless authorized by promoter or performer.

Specifically, the use of the following equipment is not permitted:
  • Telephoto or zoom lenses of any kind
  • Interchangeable lenses of any kind
  • Monopods, tripods, iPads or selfie sticks
  • Flash equipment of any kind
  • Audio-Video recording

Child Admission

For most sporting events, including Griffins games and most concerts, children under the age of 2 will be admitted into Van Andel Arena without a ticket provided that they sit on an adult's lap and do not occupy a seat. Any child 2 years of age or older will require a ticket to enter the arena. Please note that some shows (especially those intended for children) will have a different age policy. If you are uncertain about the policy, feel free to contact us.

Code of Conduct

Van Andel Arena is committed to creating a safe, comfortable, and enjoyable entertainment experience. Guests have a right to expect an environment where:

  • Guests will be treated in consistent, professional and courteous manner by all venue personnel.
  • Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects or attempting to enter the court/ice/stage will be immediately ejected from the venue.
  • Guests will not smoke in the venue.
  • There will not be any obscene of indecent messages on signs or clothing.
  • Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
  • Guests will also be responsible for their own good time by reporting inappropriate behavior.
Van Andel Arena staff have been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests' ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. Season ticket holders may also be subject to having their season subscription revoked. We thank you for your cooperation.

Contact

Van Andel Arena Guest Services welcomes all feedback, questions, and concerns from our guests.

To contact us via e-mail, use webmaster@asmgrandrapids.com. Most e-mails will receive a return reply within 24-48 hours. If your question concerns the event on that day, please call us at (616) 742-6600.

To contact us during an event, please visit Guest Services outside of Section 104 or download our free mobile app available for both Android and iPhone users, and submit the form under the Immediate Needs tab.

Directions

Please visit our Directions & Parking page.

Disturbances

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:

  • Standing on chairs
  • Drunk and disorderly conduct
  • Fighting or challenging others to fight
  • Exposing private body parts
  • Interference with or delay of the game/event
  • Violation of the Van Andel Arena event policies
  • Violation of local, state and federal laws and statues
  • Igniting and display of flames, i.e. lighters / matches, in the facility bowl
  • Attempting to enter the field of play, court, ice, stage or backstage areas without permission
  • Throwing, discharging, or launching any liquid substances or objects
  • Willfully and maliciously disturbing another guest / employee with loud and unreasonable noise
  • Using profanity and / or offensive words, which are likely to provoke a violent reaction from others
  • Taunting or using offensive language against players, referees, or performers
To report a disturbance during an event, please visit Guest Services outside of section 104 or download our free mobile app available for both Android and iPhone users, and submit the form under the Immediate Needs tab.

Doors Opening

The time the doors to the Van Andel Arena lobby open will vary according to the event. Typically doors will open 90 minutes prior to the event time noted on your ticket (all door times are subject to change). Patrons will be able to access the box office / will call prior to doors opening, however, they will be asked to exit the building after visiting the box office until doors are open.

The main entrance into Van Andel Arena is located on the North end of the building on West Fulton Street. The Suite / ADA Entrance is located at the Southwest corner of the building on Ottawa Avenue. Other entrances may be available depending on the event.

Dress Code

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Van Andel Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and / or images.

Emergencies/Evacuations

Van Andel Arena works on a continuing basis with the Grand Rapids Fire Department, the Grand Rapids Police Department, and other agencies in the development of specific Emergency Procedures Plans. Van Andel Arena recognizes that its goal is to provide a safe, enjoyable atmosphere. The use of installed automated security systems, appropriate security operating plans, and trained guest services and security personnel will ensure the security and safety of all guests, performers, and employees at Van Andel Arena. In the case of an emergency, guests must comply with requests from venue staff regarding operations and emergency response procedures.

Entry Inspections

All guests entering the arena during an event day are subject to a metal-detector screening, visual inspection, and a bag inspection conducted by Van Andel Arena security personnel. The purpose of the inspection is to detect prohibited items.

Family Restrooms

All restroom facilities at Van Andel Arena are wheelchair accessible and are clearly marked. In addition, we have unisex / family restrooms available on the terrace level behind Section 114 and 116 and on the 3rd level behind Section 201. Please note that the terrace level may be closed for some events.

First Aid

Trained emergency medical technicians (EMTs) are available to assist any guest in need at every Van Andel Arena event. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance.

Food and Beverage

SAVOR... Grand Rapids is our exclusive Food and Beverage provider. All outside food and beverage is prohibited.

Guest Services Booth

Our Guest Services booth is located on the main concourse outside Section 104 and is designed to provide information to guests with questions, concerns, or issues during Van Andel Arena events. In addition, Guest Services will provide assistance to guests with ADA requests. Should you have a question, comment or concern before or after an event, please contact our Guest Services booth or any staff member.

Hotels

See the Hotels page on Experience GR.

Intoxicated Guests

Van Andel Arena reserves the right to deny entry to intoxicated guests. Any intoxicated guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

To report a disturbance during an event, please visit Guest Services outside of section 104 or download our free mobile app available for both Android and iPhone users, and submit the form under the Immediate Needs tab.

Listening Devices

Van Andel Arena is equipped with an assisted listening device system. Receivers are available for most events and are provided free of charge with a valid form of identification from Guest Services located on the main concourse level outside Section 104.

Lost and Found

Van Andel Arena management assumes no responsibility for items lost at events. All lost and found items are taken to the Van Andel Arena Security Office. Guests should ask Guest Services staff during the event to inquire about lost items. After the conclusion of the event, if the lost item is not retrieved, guests may contact Van Andel Arena Security at (616) 742-6170 to inquire about the lost item.

National Anthem Singers

To inquire about singing the National Anthem at Grand Rapids Griffins games at Van Andel Arena, please contact the Griffins directly at 616-774-4585. The team makes all arrangements for National Anthem singers for their home games at Van Andel Arena.

No Re-Entry

Van Andel Arena has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies, must first make contact with a Guest Services supervisor or manager to make necessary arrangements.

Nursing mothers

A nursing mothers room will be provided upon request. Proceed to the ASM Global office in the main lobby of the arena.

Parking

Parking facilities in downtown Grand Rapids are operated by the City of Grand Rapids. Metered parking is also available on the streets surrounding the arena. Visit the City of Grand Rapids website for more information about parking or call their office at 616-456-3000.

Prohibited Items

The following is a partial list of items that are prohibited at all Van Andel Arena events.
  • Outside Food and Beverage
  • Cameras: no flash/professional photography
  • Selfie sticks
  • Recording Devices
  • Bags: Backpacks, Large Bags, Suitcases, or any purse/bag larger than 14"x14"x6"
  • Tripods/Monopods, Laser Pointers, Alcohol, Drugs, Noise Making Devices, Fireworks, Flashlights, Skateboards/ Rollerblades, Beach Balls, Cans or Bottles
  • Any item that could pose a safety hazard or restrict the enjoyment of another guest
Recording Devices

Guests may not bring audio or video recording devices into the arena. These devices include, but are not limited to, video cameras / camcorders and audio recording devices. Any equipment not conforming to these rules must be removed from the premises.

Restrooms

Restrooms are located on every level of the arena.

Seating Capacity

Seating capacities vary for every Van Andel Arena event depending on the set-up of the event.

Sign Language Interpreters

Van Andel Arena is pleased to provide sign language interpretation for guests with hearing impairments. Requests for this service must be received at least 2 weeks prior to the event based on availability of tickets and may be arranged by contacting Hilarie Carpenter at hcarpenter@asmgrandrapids.com.

Signs / Flags / Banners / Posters / Pamphlets

Unless otherwise specified by the team and / or event officials / management, Van Andel Arena welcomes guests bringing small signs, flags, banners and posters inside the building to show fan support during events. The following guidelines relate to these items:

  • Item must be related to event
  • Item may not be attached to a stick / pole
  • Item may not obstruct any sponsors / advertisers signage
  • Item may not be hung, attached, or displayed on any part of the building
  • Item may not contain or display obscene / offensive language and / or pictures, as determined by Van Andel Arena or tour management
  • Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by Van Andel Arena or tour management
Guests are not allowed to hand out pamphlets, advertisement brochures, etc. to other guests while inside the building, without prior approval from Van Andel Arena and tour management.

Smoking / Non-Smoking Environment

Smoking is not permitted in the arena at any time. This includes e-cigarettes/vaping. The arena does not offer a designated smoking area outside of the venue during events. As re-entry is not permitted, patrons who exit the arena for any reason, including to smoke, will not be allowed to re-enter the facility.

Strollers

Guests are encouraged to leave strollers in their vehicles prior to the arrival at the arena entrance. Small umbrella strollers can be used but must be collapsed and placed under your seat.

Ticket Resale

The resale of tickets ("scalping") will not be permitted in and around the property of Van Andel Arena. Violators will be reported to the Grand Rapids Police Department. In addition, guests may not sell their unused tickets to others in and around Van Andel Arena. To avoid problems with counterfeit, stolen or voided tickets, guests should only purchase verified tickets through Ticketmaster.com or at the Van Andel Arena box office.

Tickets

Please see the Ticketing Information page for information on purchasing tickets.

Tours

Tours of the building can be arranged on non-event days by appointment only. Please contact our Marketing department at 616-742-6600 to arrange a tour.

Weapons Prohibited

Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be ejected from the venue and may be subject to arrest.

Rarely, the carry of firearms may be allowed for individuals holding a valid concealed pistol license subject to all applicable state and federal laws—please contact the ASM Global administrative office at 616-742-6600 with questions regarding specific events.


Wheelchairs

Complimentary wheelchair escorts will be provided upon request at every entry point, based on availability. Please be aware that our staff will not remain with you during an event, nor will they allow you to remain in the wheelchair for the duration of the event.

For guests who wish to transfer to a seat from their own personal wheelchair, we will store your wheelchair at our Guest Services booth located outside of Section 104 on the main level concourse. Our staff will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer.
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