Directions & Parking
Facebook Twitter Pinterest Youtube Instagram Spotify
Home > About Us > Health & Safety Updates

Health & Safety Updates

Van Andel Arena exterior
Last updated 10/8/2021
The ASM Global Grand Rapids offices are operating at limited hours. For updates and information regarding your upcoming event continue to monitor our websites.


The Van Andel Arena box office is currently open limited hours. The outside box office window at DeVos Performance Hall, located at 303 Monroe Ave NW, is currently open Monday through Friday, 11 AM - 3 PM, for ticket sales for DeVos Performance Hall, Van Andel Arena and select DeVos Place events. The Van Andel Arena box office will be open limited hours on days when events are taking place at Van Andel Arena. Box office hours are subject to change. For updates on box office hours, please visit our Ticketing Information webpage.


Please check our schedule of events for details regarding your upcoming event. If your event is postponed or rescheduled, your tickets will be valid for the rescheduled date. For a list of affected shows due to COVID-19 see below.

For updates regarding Van Andel Arena, upcoming events and box office hours continue to check this website,


Want to know what to expect when attending an event at Van Andel Arena? Van Andel Arena has implemented ASM Global's new environmental hygiene protocol in response to evolving guest expectations stemming from the COVID-19 pandemic. VenueShield is a comprehensive and best-in-class program created in alignment with approvals from government officials and health care experts. ASM Global staff in Grand Rapids are using VenueShield protocols to host events at Van Andel Arena in accordance with federal, state and local guidelines. See the key focus areas below.

For questions about attending an event visit the Van Andel Arena FAQ's page. For additional information regarding VenueShield visit the VenueShield page. Specific COVID protocols may apply to upcoming events, please check your event page for details. Proof of COVID-19 vaccination or negative COVID test is not required by the venue, however, some event organizers/artists may set requirements for their events. Please check the event page on our website for the event you are attending for event-specific policies.

Face coverings are not required by the venue, however, some event organizers/artists may set requirements for their events. Face coverings are encouraged for all events. Please check the event page on our website for the event you are attending for event-specific policies.

Van Andel Arena has adopted a No Bag policy, permitting no bags, backpacks or purses other than those required for medical reasons or diaper bags into the venue. Small clutches no larger than 4.5" x 6.5" will be permitted. Bags in the medical/essential category will be screened in a secondary screening area. Policy is subject to change based on event policy. The No Bag policy reduces contact between guests and security staff by eliminating the need to search these items. This is part of ongoing efforts to promote a contact-free experience.

Cashless transactions are required at all concession stands. Please note you will need a valid government issued photo ID to pay with a credit/debit card.

Stop Germs
The Grand Rapids Griffins have announced the policies and protocols that fans will experience during the 2021-22 campaign, with an emphasis on cleanliness and contact-free encounters.

Vaccinations / Masks
A proof of COVID-19 vaccination or negative COVID test is not required for admission to Griffins games. Masks are also not a requirement.

Mobile Ticketing
New for the 2021-22 season, the Griffins will deliver all tickets in a contactless, mobile format for display on smartphones and other electronic devices. Click here to read more on how to manage and use your mobile tickets.

Click below for more info on attending a Griffins Game.

Fan Experience & Protocols

Fans who have any questions or concerns are encouraged to email the Griffins at


Tickets for upcoming shows that have been postponed or rescheduled will be honored at the rescheduled date. Patrons are urged to hold on to their current tickets until further information has been released. If the event organizer/promoter is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. If you purchased tickets at the Van Andel Arena or DeVos Place box office in person, you can request a refund in person at the box office. Please note that some events are accepting refund requests for postponed or rescheduled events during a specific time period only.

If your event is cancelled, your tickets will be automatically refunded to the original purchaser via Ticketmaster. Tickets purchased at the box office using credit card payments will automatically be refunded, and those purchased with cash can be refunded in person at the box office during regular box office hours.

Check with your point of purchase for additional information. For tickets purchased through Ticketmaster, contact Ticketmaster Customer Service. If you purchased ticket through a third party ticket reseller, please contact them for information. To purchase tickets for upcoming shows please visit




Elton John* April 23, 2020 April 5, 2022
Tool May 5, 2020 Cancelled
Reba McEntire** May 9, 2020 March 17, 2022
Foo Fighters May 12, 2020 Cancelled
Barley, BBQ & Beats May 16, 2020 Cancelled
Journey July 8, 2020 Cancelled
The Doobie Brothers** August 1, 2020 July 10, 2022
Justin Bieber* August 16, 2020 May 12, 2022
Maren Morris August 28, 2020 Cancelled
Def Leppard October 9, 2020 Cancelled
Jurassic World Live October 15 - 18, 2020 Cancelled
List of affected shows subject to change

*For additional information on this rescheduled/postponed event, click here.

**For additional information on this rescheduled/postponed event, click here.
Back to