COVID-19 Updates

Last updated 6/01/2021 at 8:00AM
The ASM Global Grand Rapids offices are currently closed. However, many of our staff are working remotely. For updates and information regarding your upcoming event continue to monitor our websites.

VanAndelArena.com
DeVosPlace.org
DeVosPerformanceHall.com

BOX OFFICE

The Van Andel Arena box office is currently closed. The outside box office window at DeVos Performance Hall, located at 303 Monroe Ave NW, is currently open Monday through Friday, 11 AM - 3 PM, for ticket sales for DeVos Performance Hall, Van Andel Arena and select DeVos Place events.

For updates regarding Van Andel Arena, upcoming events and box office hours continue to check this website, VanAndelArena.com.

UPCOMING EVENTS

Various upcoming events at Van Andel Arena have been postponed or rescheduled, see affected list below. Please check our schedule of events for details regarding your upcoming event. If your event is postponed or rescheduled, your tickets will be valid for the rescheduled date.

TICKETS

Tickets for upcoming shows that have been postponed or rescheduled will be honored at the rescheduled date. Patrons are urged to hold on to their current tickets until further information has been released. If the event organizer/promoter is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. If you purchased tickets at the Van Andel Arena or DeVos Place box office in person, please click here to fill out the Ticket Refund Request Form. Please note that some events are accepting refund requests for postponed or rescheduled events during a specific time period only.

If your event is cancelled, your tickets will be automatically refunded to the original purchaser via Ticketmaster. Tickets purchased at the box office using credit card payments will automatically be refunded, and those purchased with cash can be refunded as soon as the box office re-opens or click here to fill out the Ticket Refund Request Form.

Check with your point of purchase for additional information. For tickets purchased through Ticketmaster, contact Ticketmaster Customer Service online or via phone at 800-653-8000. If you purchased ticket through a third party ticket reseller, please contact them for information. To purchase tickets for upcoming shows please visit Ticketmaster.com.

We appreciate your patience as we work with Ticketmaster while they facilitate an unprecedented number of event postponements and cancellations across the country and around the world.

More information regarding refund policies and procedures will be forthcoming, please check our websites for updates.

TICKETMASTER FAN SUPPORT

TICKETMASTER INFO FOR CANCELLATIONS AND RESCHEDULING OF LIVE EVENTS

ATTENDING AN EVENT

Want to know what to expect when attending an event at Van Andel Arena? Van Andel Arena has implemented ASM Global's new environmental hygiene protocol in response to evolving guest expectations stemming from the coronavirus pandemic. VenueShield, is a comprehensive and best-in-class program created in alignment with approvals from government officials and health care experts. ASM Global staff in Grand Rapids are using VenueShield protocols to reopen Van Andel Arena in accordance with state, county and city guidelines. See the key focus areas below.

Additional answers regarding attending an event at Van Andel Arena can be found on our FAQ page.

For questions about attending an event visit the Van Andel Arena FAQ's page. For additional information regarding VenueShield visit the VenueShield page.

AFFECTED EVENTS:

SHOW	ORIGINAL DATE	RESCHEDULED DATE
Monster Jam Triple Threat Series	March 20-22, 2020	October 8-10, 2021
Dan + Shay*	March 26, 2020	October 3, 2021
Michael Bublé	March 31, 2020	September 13, 2021
Elton John*	April 23, 2020	April 5, 2022
Grand Valley State University Commencement	April 24-25, 2020	Cancelled
Davenport University Commencement	April 26, 2020	Cancelled
Baker College Commencement	May 3, 2020	TBD
Tool	May 5, 2020	Cancelled
Trevor Noah**	May 8, 2020	November 19, 2021
Reba McEntire**	May 9, 2020	March 17, 2022
Foo Fighters	May 12, 2020	Cancelled
Barley, BBQ & Beats	May 16, 2020	Cancelled
Dave Matthews Band**	June 29, 2020	November 6, 2021
Journey	July 8, 2020	Cancelled
The Doobie Brothers**	August 1, 2020	September 12, 2021
Justin Bieber*	August 16, 2020	May 12, 2022
Maren Morris	August 28, 2020	Cancelled
Judas Priest	September 21, 2020	Cancelled
Def Leppard	October 9, 2020	Cancelled
Jurassic World Live	October 15 - 18, 2020	Cancelled
Alabama	October 24, 2020	August 28, 2021