If your event is cancelled, your tickets will be automatically refunded to the original purchaser via Ticketmaster. Tickets purchased at the box office using credit card payments will automatically be refunded, and those purchased with cash can be refunded as soon as the box office re-opens or click here
to fill out the Ticket Refund Request Form.
Check with your point of purchase for additional information. For tickets purchased through Ticketmaster, contact Ticketmaster Customer Service online or via phone at 800-653-8000. If you purchased ticket through a third party ticket reseller, please contact them for information. To purchase tickets for upcoming shows please visit Ticketmaster.com
We appreciate your patience as we work with Ticketmaster while they facilitate an unprecedented number of event postponements and cancellations across the country and around the world.
More information regarding refund policies and procedures will be forthcoming, please check our websites for updates.ATTENDING AN EVENT
Want to know what to expect when attending an event at Van Andel Arena? Van Andel Arena has implemented ASM Global's new environmental hygiene protocol in response to evolving guest expectations stemming from the coronavirus pandemic. VenueShield
, is a comprehensive and best-in-class program created in alignment with approvals from government officials and health care experts. ASM Global staff in Grand Rapids are using VenueShield
protocols to reopen Van Andel Arena in accordance with state, county and city guidelines. See the key focus areas below.